Refund Policy

1. No Refunds

All sales are final. IndieFame does not provide refunds for subscription payments, listing fees, usage entitlements, unused subscription time, unused credits or allowances, submitted listings, rejected listings, failed verification, listing visibility outcomes, directory traffic outcomes, or temporary service interruptions, except where we decide to correct a genuine billing error at our sole discretion or where required by law.

This Refund Policy applies to IndieFame services accessed through any IndieFame-owned domain or subdomain, including indiefa.me and app surfaces operated by IndieFame. If you use or access IndieFame on any such domain or subdomain, you are accepting this policy, and it is your responsibility to review the current version of this policy before continuing to use the service.

2. Subscription Payments

Subscription payments are billed in advance through our payment providers. You may cancel your subscription through your account or billing portal where available, or by contacting support. When you cancel, your subscription will not renew for the next billing period, and you may continue to access paid benefits until the end of your current paid period unless your account is suspended or terminated for a Terms violation.

We do not provide full or partial refunds for the current billing period, missed cancellation windows, inactive accounts, unused features, or unused time.

3. Credits, Limits, and Usage Entitlements

Credits, usage limits, trials, promotional grants, and similar entitlements are limited service rights used to request product features and related processing. They have no monetary value, cannot be transferred, cannot be exchanged for cash, and are non-refundable.

Credit grants, expiration, rollover behavior, and consumption are governed by the applicable plan, payment provider state, and IndieFame service rules.

4. Listing and Verification Results

Directory listings, verification checks, product reviews, listing visibility, search placement, and workflow recommendations can be variable, subjective, delayed, unavailable, or unsuitable for a particular listing, product, advertising, or business purpose.

We do not provide refunds because a listing does not match your expectations, is not accepted by IndieFame, requires iteration, does not rank highly, does not receive traffic, does not generate leads, or is not commercially successful.

5. Moderation, Rejections, and Failed Attempts

IndieFame may reject uploads, verification activity, listing requests, submissions, or other content for safety, legal, provider, payment, or platform reasons. Rejected or blocked content does not create a refund right.

If a provider or workflow failure occurs and IndieFame releases credits, retries, or usage entitlement according to its internal service logic, that release or retry is the exclusive remedy for the failed attempt unless applicable law requires otherwise.

6. Billing Errors

If you believe you were charged incorrectly, duplicated, or charged the wrong amount, contact support@indiefa.me as soon as possible. We will investigate genuine billing errors and may, at our sole discretion, correct the issue through account credits, billing-provider adjustment, or charge reversal.

This billing-error process does not create a general refund right.

7. Service Availability

Temporary downtime, maintenance, third-party provider outages, verification delays, queue delays, storage issues, billing-provider issues, API restrictions, or feature changes do not qualify for refunds. The service is provided as available, and we do not guarantee uninterrupted access.

8. Chargebacks and Contact

Please contact support before filing a chargeback so we can investigate the issue. We may suspend accounts with unresolved chargebacks, disputed payments, fraud indicators, or payment abuse.

For refund or billing questions, contact support@indiefa.me.